Terms & condictions

Terms & Conditions

Effective Date: March 25, 2026

These Terms & Conditions set out the terms that apply when you visit shesaidmarryme.com, browse our products, create an account, place an order, or use any service available through our online store.

Throughout these Terms & Conditions, She Said Marry Me and shesaidmarryme.com refer to the operator of this online store. The terms we, us, and our refer to the same operator. By accessing or purchasing from our store, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other customer service policies made available on our site.

Please read this page carefully before placing an order. If you do not agree with these terms, you should not use our online store or complete a purchase through shesaidmarryme.com.

1. Eligibility and Use of the Store

By using our store, you confirm that you are at least 18 years old or that you are using the store with the consent and supervision of a parent or legal guardian. You agree to use the store only for lawful, personal, and appropriate purposes.

You must not misuse the store, interfere with its normal operation, attempt to access restricted systems, submit false or misleading information, or use our content, products, or services in a way that may harm our customers, business, or online operations.

2. Account Responsibility

If you create an account, you are responsible for keeping your login details secure and for any activity made through your account. Please make sure your account information, contact details, billing information, and shipping address are accurate and kept up to date.

If you believe your account has been used without permission, please contact our customer support team promptly so we can assist where possible.

3. Product Information

We aim to present our jewelry clearly and accurately, including product descriptions, images, materials, sizes, colors, settings, and other details. However, small differences may occur due to screen display settings, lighting, photography, hand-finishing, measurement methods, or natural variations in materials and stones.

Product images are provided to help customers understand the design and appearance of each piece. If you need more details about a specific item before ordering, please contact us and we will do our best to assist.

4. Orders and Acceptance

When an order is placed, it is submitted as a purchase request. Order confirmation emails confirm that we have received your request, but additional verification, product confirmation, or order adjustment may still be required before fulfillment is completed.

We reserve the right to refuse, cancel, or adjust an order when necessary. This may include situations involving unavailable products, incorrect pricing, inaccurate product information, payment concerns, suspected unauthorized activity, incomplete customer details, shipping restrictions, or other issues that may affect proper fulfillment.

Our store is intended for individual customer purchases. Orders placed for unauthorized resale, bulk resale, or other commercial resale purposes may be declined or cancelled at our discretion.

5. Pricing, Availability, and Promotions

Prices, product availability, promotions, and product details may be updated from time to time. Although we make reasonable efforts to keep information accurate, errors may occasionally appear.

If an error affects your order, we may contact you to confirm the correct details, offer an available alternative, adjust the order, or cancel it where appropriate. Promotional offers may be subject to specific conditions, time limits, product exclusions, or availability.

6. Payment

Payment must be completed using the payment options available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all payment details provided are accurate.

Payment processing may be handled by secure third-party payment service providers. We do not store or have direct access to your full credit card number, bank account details, or payment account login information.

7. Taxes, Duties, and Destination Charges

Taxes, duties, customs fees, import charges, or other destination-related fees may apply depending on your shipping address and the requirements of the destination country or region. Where applicable, certain charges may be calculated and displayed during checkout.

Customers are responsible for providing accurate shipping information and for any destination-related charges that may apply after the order is shipped.

8. Shipping and Delivery

Shipping options, delivery estimates, and shipping fees may vary depending on the destination, selected shipping method, carrier availability, order details, and fulfillment conditions. Delivery estimates begin after the order has been shipped.

Actual delivery may be affected by carrier operations, customs processing, local delivery arrangements, weather conditions, holidays, incorrect address details, or other circumstances outside our direct control. Please refer to our Shipping Policy for more information.

9. Returns, Exchanges, and Cancellations

Returns, exchanges, cancellations, and refunds are handled according to our Return & Exchange Policy and any applicable order conditions. Please review the relevant policy before placing an order.

Certain items may not be eligible for return or exchange, including customized, personalized, altered, worn, damaged, or final sale items, unless the item received is confirmed to be defective, incorrect, or otherwise eligible under our policy.

10. Customization and Made-to-Order Items

Some jewelry pieces may include customized, personalized, or made-to-order elements. Customers are responsible for checking all customization details carefully before submitting an order, including names, dates, sizes, engraving details, stone options, metal colors, and other selected specifications.

Customized or made-to-order items may require additional preparation time and may have limited cancellation, return, or exchange eligibility once production has started.

11. Website Content and Intellectual Property

All content displayed on our store, including text, product images, designs, graphics, logos, icons, videos, layout elements, and other materials, belongs to us or our content providers and is protected by intellectual property rights.

You may access and use the store for personal shopping and informational purposes only. You may not copy, reproduce, modify, distribute, publish, display, or use any store content for commercial purposes without our prior written permission.

12. Reviews, Feedback, and Customer Submissions

If you submit reviews, photos, comments, feedback, or other content to us, you confirm that the content is truthful, respectful, and does not infringe the rights of others. You allow us to use such content for customer support, product improvement, website display, marketing, or other reasonable business purposes.

We may remove, edit, or decline content that we consider inappropriate, misleading, offensive, unrelated, or inconsistent with our store standards.

13. Privacy and Personal Information

Your use of our store is also subject to our Privacy Policy. The Privacy Policy explains how personal information may be collected, used, stored, shared, and protected when you browse, place an order, create an account, or contact us.

14. Electronic Communications

By using our store, creating an account, contacting us, or placing an order, you agree that we may communicate with you electronically. These communications may include order confirmations, payment updates, shipping notices, customer support replies, account notices, policy updates, or other service-related messages.

You are responsible for providing a valid email address and checking your messages for important information related to your order or account.

15. Third-Party Services

Our store may include links to third-party websites, payment platforms, shipping services, social media pages, or other external tools. These third parties operate independently and may have their own terms, policies, and privacy practices.

We are not responsible for the content, availability, security, or practices of third-party websites or services. Please review their terms and policies before using them or providing personal information.

16. Store Availability and Accuracy

We make reasonable efforts to keep our store available, secure, and accurate. However, we cannot guarantee that the store will always operate without interruption, delay, technical error, or display issue.

We may update, suspend, or modify parts of the store when needed for maintenance, security, service improvement, product updates, or operational reasons.

17. Limitation of Responsibility

To the extent permitted by applicable requirements, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of our store, products, delivery services, third-party platforms, technical issues, delays, or circumstances outside our direct control.

Nothing in these Terms & Conditions is intended to limit any responsibility that cannot be limited under applicable requirements.

18. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our store, services, business practices, or customer service policies. Any updated version will be posted on this page with a revised effective date.

Your continued use of our store after updated terms are posted means that you accept the revised Terms & Conditions.

19. Contact Us

If you have any questions about these Terms & Conditions, your order, or our customer service policies, please contact us using the information below.

Customer Support: service@shesaidmarryme.com

Company Name: Foshan Nanhai District Keronghou Trading Co., Ltd.

Company Address: Unit 302, Building 5, Meidi Intelligent Packaging Industrial Park, No. 92 Fuxi Industrial Zone, Chishan Village, Lishui Town, Nanhai District, Foshan City, Guangdong Province, China