Return & Exchanges
Return & Exchange Policy
At She Said Marry Me, we want every customer to feel confident when choosing jewelry from our collection. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days after receiving your order, provided that the item meets the conditions stated in this policy.
Please review the following information carefully before starting a return, exchange, or cancellation request. All return and exchange requests must be approved by our customer support team before any item is sent back.
1. Return and Exchange Window
Customers may request a return or exchange within 30 days from the date the product is delivered. Requests submitted after this period may not be accepted.
To help us process your request efficiently, please contact us as soon as possible after receiving your order if there is any issue with the item, sizing, product condition, or order details.
2. Conditions for Return or Exchange
To be eligible for a return or exchange, the item must be in its original condition. This means the item must be unused, unworn, unwashed, unaltered, undamaged, and free from scratches, stains, odors, signs of wear, or any other condition that would prevent it from being resold as new.
All original packaging, tags, labels, jewelry boxes, pouches, certificates, warranty cards, accessories, and any included materials must be returned together with the item where applicable.
Items that have been resized, engraved, modified, repaired by a third party, damaged due to improper use, or returned without required packaging or accessories may not be accepted for return or exchange.
3. Non-Returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange unless they arrive defective, damaged, or incorrect. These may include customized items, personalized items, engraved items, made-to-order pieces, resized items, altered items, special-order products, and items marked as Final Sale.
Sale items and promotional items may also be excluded from return or exchange when clearly stated at the time of purchase. Please check the product page and checkout information carefully before placing your order.
4. Cancellation Policy
Order cancellations may be accepted before the order has been processed, prepared, customized, or shipped. If your cancellation request is approved in time, a full refund will be issued to the original payment method.
Once an order has entered processing, production, customization, packing, or shipment, cancellation may no longer be possible. Customized and made-to-order items may have limited cancellation eligibility once preparation or production has started.
5. How to Start a Return or Exchange
Before sending any item back, please contact our customer support team at service@shesaidmarryme.com. Unauthorized returns may not be accepted.
When contacting us, please include your order number, the email address used at checkout, the item you would like to return or exchange, the reason for your request, and clear photos or videos if the item is defective, damaged, incorrect, or not as expected.
After your request is reviewed, our customer support team will provide the next steps. Please do not return the item until you have received return instructions from us.
6. Return Packaging and Shipping
Returned items should be carefully packed in the original packaging whenever possible to prevent damage during transit. Please include the receipt, order information, and all required accessories or materials inside the package.
Customers are responsible for return shipping costs unless the return is due to a confirmed defective, damaged, or incorrect item. We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address during return transit.
Returns and exchanges should be shipped from the same country or region where the original order was delivered, unless our customer support team approves otherwise.
7. Refunds
Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 4–7 business days for our team to process the return after it arrives at the return address.
Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider, card issuer, bank, or PayPal processing timeline.
Original shipping fees, expedited shipping charges, customs duties, import taxes, and other service-related fees are generally non-refundable unless the refund is approved because of a confirmed issue with the item or order.
If the returned item does not meet the conditions of this policy, the return may be refused. In such cases, the item may be sent back to the customer at the customer’s expense.
8. Exchanges
Exchanges are subject to product availability. If the requested replacement item, size, color, or style is unavailable, our customer support team may offer an alternative option or process a refund where appropriate.
If there is a price difference between the original item and the exchange item, the difference may need to be paid or refunded before the exchange can be completed.
9. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us promptly with your order number and clear photos or videos showing the issue. Our team will review the information provided and offer an appropriate solution based on the confirmed situation.
Depending on the issue, the available solution may include replacement, exchange, repair support, partial refund, or full refund. Items damaged due to misuse, improper care, accidental damage, normal wear, unauthorized repair, or modification may not qualify as defective items.
10. Important Notes
Please inspect your order carefully after delivery. If there is any issue, contact us before wearing, washing, altering, repairing, or returning the item.
All returns and exchanges must be handled according to the instructions provided by our customer support team. Items returned without approval, incomplete packaging, missing accessories, or signs of use may not be accepted.
11. Contact Us
If you have any questions about returns, exchanges, cancellations, refunds, or product eligibility, please contact us using the information below.
Customer Support: service@shesaidmarryme.com
Company Name: Foshan Nanhai District Keronghou Trading Co., Ltd.
Company Address: Unit 302, Building 5, Meidi Intelligent Packaging Industrial Park, No. 92 Fuxi Industrial Zone, Chishan Village, Lishui Town, Nanhai District, Foshan City, Guangdong Province, China